FAQs
Common Questions
Is therapy confidential?
Yes, therapy sessions are confidential to provide a safe and trusting space for open communication and healing.
How long are therapy sessions?
The duration of therapy sessions may vary based on individual needs, typically lasting between 45 to 60 minutes.
What issues can therapy address?
Therapy can address a wide range of issues including anxiety, depression, trauma, relationship conflicts, and personal growth challenges.
IS TELEHEALTH CONFIDENTIAL?
Yes. We used a platform that it is HIPAA compliant with encrypted video and data in order to protect your privacy.
WHAT DO I NEED FOR TELEHEALTH SERVICES?
You need an internet-connected device with a camera and microphone (like a smartphone, tablet, or computer) and a private, quiet space. As a client with True North Mental Health, you will also need your TherapyPortal login information.
Can I contact you by email?
Yes. You can contact Admin with any questions related to billing, scheduling, and any nonclinical questions at admin@truenorthmentalhealth.net. If you need to contact your clinician, they will provide you with their email address as needed.
What if I need to cancel my appointment?
We understand that scheduling conflicts and emergencies come up. If you are able to, we ask that you cancel at least 24 hours in advance whenever possible. You can contact the office at (812) 249-3345 to cancel and reschedule.
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